Subject: Automatic reply: Preservation and disclosure request — Church View Close / Great House Farm, Llandough — titles WA231076 / WA240304 From: EWAL Customer Care Direction: received Date: Sun, 27 Sep 2026 17:41 UTC Institution: Persimmon Homes Refs: none Archive id: gm-1a0e3f540e4cde99 ------------------------------------------------------------ Thank you for your enquiry to Persimmon Homes East Wales Customer Care team. Please be advised that your email will be responded to within the next three to five working days. If you need to report an emergency in normal working hours please call us on [phone redacted] to report the issue to ensure that you receive immediate attention. Our customer care department is open Monday to Friday 9.00am - 5:00pm. In the case of an emergency outside of the above times, please contact our out of hours service on [phone redacted] For a leak in the gas or water supply, immediately turn off the supply at the mains, valve or switch. Considered Emergencies: Plumbing: Major leaks / failure of hot water systems / loss of primary heating Electrical: Loss of power or lights (please check consumer unit before calling) Drainage: Blocked drains, either inside or outside the property Security: Failure of external door locks Should you experience or suspect a gas leak, please contact the National Gas Emergency number immediately on: [phone redacted] [https://images.persimmoncloud.com/Disclaimer/Banner_PH_700x150.png] [https://images.persimmoncloud.com/Disclaimer/HBF2026_5star_red_whitebg.png] Disclaimer The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted in reliance on it is prohibited and may be unlawful. If you are not the intended recipient please notify the sender and delete this email. Our privacy policies for our customers, employees and job applicants are available at Persimmon privacy policies . Persimmon Homes Limited is registered in England number 4108747, Charles Church Developments Limited is registered in England number 1182689 and Space4 Limited is registered in England number 3702606. These companies are wholly owned subsidiaries of Persimmon Plc registered in England number 1818486. The registered office for these companies is Persimmon House, Fulford, York [postcode redacted].