Subject: Automatic reply: Great House Farm, Llandough From: _FOI email address Direction: received Date: Sun, 27 Sep 2026 04:12 UTC Institution: HM Land Registry Refs: none Archive id: gm-1a0e110be3cadc42 ------------------------------------------------------------ Thank you for contacting HM Land Registry. This is an automated response to confirm that we have received your correspondence. We aim to formally provide an acknowledgement within three working days. If you have any special requirements that mean you would like us to communicate with you in a specific way, please let us know and we will make adjustments if we can. If you are contacting us in respect of any matters relating to property registration or have a general customer enquiry – Our team are unable to respond to any general registration enquiries or provide updates on any property applications. Please redirect your customer enquiry to our Customer Support colleagues, using any of the methods below: * Online contact form: HM Land Registry Contact Us form * Website - www.gov.uk/guidance/contact-hm-land-registry * Telephone * English language [phone redacted] * Welsh language [phone redacted] Telephone lines are open between 08:00 and 17:00 Monday to Thursday. This does not include Bank Holidays. * Post HM Land Registry Citizen Centre PO Box 74 Gloucester [postcode redacted] There is no direct contact e-mail address for Customer Support. Please use the online contact form and any responses will be issued via e-mail. If you have made a request under the Freedom of Information Act or Environmental Information Regulations – the statutory timescale for response is 20 working days following receipt of your request. If you have made a request in relation to your data rights, for example, a subject access request for personal data – the statutory timescale for response is one calendar month following receipt of your request. Please note that where personal data is held on our register, it is exempt from the right of subject access under UK GDPR. Where any personal data is held on record for a registered title, the exemption provided at Schedule 2, Part 1, Paragraph 5(1) of the Data Protection Act 2018 would be engaged. This states: “5(1) The listed GDPR provisions do not apply to personal data consisting of information that the controller is obliged by an enactment to make available to the public, to the extent that the application of those provisions would prevent the controller from complying with that obligation.” Please see the section below titled 'Register information and your data protection rights' for further explanation. If you have only copied your correspondence to us - we will not respond. Yours sincerely Information Rights Team HM Land Registry Accessing information held by HMLR on our register of title To assist you in accessing information held by HMLR, please be aware most of the information held within our registers is open to public inspection and accessible via statutory routes of access. This means that we may be unable to provide access to this information via a Freedom of Information Act 2000 (FOIA) request. Statutory Routes of Access to information held on Public Registers The Land Registration Act 2002 is the principal legislation governing land registration in England and Wales. It sets out provisions for keeping a register of title to land and property, and in accordance with Section 66 & 67 of the Land Registration Act, it is a requirement that the Chief Land Registrar makes this information (including any documents held on the register of title) available for public inspection. How to access information held on our Registers The information you have requested is available to access under our statutory protocol under section 66 & 67 of the Land Registration Act 2002. Search for Land and Property Please visit our website for further information about our registers: www.gov.uk/get-information-about-property-and-land Official Copies For information about how to apply for official copies of documents held in relation to registered titles, and information about the types of documents available, please refer to practice guide 11: www.gov.uk/government/publications/inspection-and-application-for-official-copies/practice-guide-11-inspection-and-application-for-official-copies Index of proprietors’ names Under rule 11 of the Land Registration Rules 2003 the registrar is required to keep an index of proprietors’ names which shows for each individual register the proprietor of the registered estate and the proprietor of any registered charge together with the title number. When you search the index of proprietors’ names, you will receive a list of titles that are owned by, or mortgaged to, the name that you have searched against. For further information about this please refer to practice guide 74: www.gov.uk/government/publications/searches-of-the-index-of-proprietors-names/practice-guide-74-searches-of-the-index-of-proprietors-names Section 21 FOIA exemption: Information accessible to the applicant by other means Where information held on the register of title is available for inspection through these statutory routes of access it is exempt from disclosure under section 21(2)(b) of FOIA. Section 21 states: “21 Information accessible to applicant by other means. (1) Information which is reasonably accessible to the applicant otherwise than under section 1 is exempt information. (2) For the purposes of subsection (1)— (a) information may be reasonably accessible to the applicant even though it is accessible only on payment, and (b) information is to be taken to be reasonably accessible to the applicant if it is information which the public authority or any other person is obliged by or under any enactment to communicate (otherwise than by making the information available for inspection) to members of the public on request, whether free of charge or on payment.” Therefore, we are unable to provide information held on our register through FOIA, as it covered by this exemption. Advice and assistance Under Section 16 of FOIA and in accordance with the Section 45 FOIA code of practice, we have a duty to provide you with reasonable advice and assistance. Please note that the ICO has previously reviewed HM Land Registry’s use of the section 21 exemption. Relevant decision notices can be accessed here including IC-173302-N4J1, FS50685812 and FER0454056. The ICO has agreed that this position is long established, and the Commissioner is satisfied that section 21 would be engaged for this type of request. For assistance on how to obtain official copies of documents you can contact our Customer Support Centre by telephone between 8am and 5pm, Monday to Thursday on [phone redacted] or online through our Contact Us form. Our Customer Support colleagues are trained to handle queries which relate to information that is held on the register of title. Information about how to apply to inspect or obtain official copies is contained with practice guide 11: www.gov.uk/government/publications/inspection-and-application-for-official-copies/practice-guide-11-inspection-and-application-for-official-copies If you need any support completing the application form for official copies or to determine which documents to order, you may contact our Customer Support colleagues: www.gov.uk/guidance/contact-hm-land-registry You may also refer to our Publication Scheme which includes information about how to access information that is held on the register of title under the heading ‘Request information’: www.gov.uk/government/organisations/land-registry/about/publication-scheme#request-information Please refer to HMLR’s Transaction Data webpage which contains information in respect of commonly used abbreviations: www.gov.uk/guidance/hm-land-registry-transaction-data#abbreviations-used-in-transaction-data If you need any independent advice about individual’s rights under information legislation you can contact the Information Commissioner’s Office (ICO). The ICO is the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. The contact details for the ICO are detailed below. There is useful information on the ICO website which explains the rights of individuals: www.ico.org.uk/for-the-public Please refer to the top tips: www.ico.org.uk/for-the-public/official-information Register information and your data protection rights Data protection law permits HM Land Registry to use personal data for our official purposes. The lawful basis for HM Land Registry processing personal data under the United Kingdom (UK) General Data Protection Regulation (UK GDPR) is that it is necessary to enable us to perform our public task of the registration of land and property (Article 6(1)(e) of UK GDPR). This is defined in the Land Registration Act 2002. Paragraph 5 of Schedule 2 Part 1 of the Data Protection Act 2018 provides the following exemption from the specified UK GDPR provisions: “The listed UK GDPR provisions do not apply to personal data consisting of information that the controller is obliged by an enactment to make available to the public, to the extent that the application of those provisions would prevent the controller from complying with that obligation.” The Land Registration Act 2002 is the principal legislation governing land registration in England and Wales. It sets out provisions for the keeping of a register of title to land and requirements for its administration by HM Land Registry under a Chief Land Registrar. The Chief Land Registrar is required by the Land Registration Act 2002 and to make register information (including any documents held on the register of title) available to the public, therefore the following data protection provisions do not apply: * the requirement to provide ‘privacy notices’ to individuals * the requirement to provide personal data in response to subject access requests * the requirement to rectification * the requirement to comply with requests to erasure (right to be ‘forgotten’) * most of the principles of UK GDPR Please visit our website for further information about our registers: www.gov.uk/get-information-about-property-and-land For further information in relation to your rights and how HMLR processes personal data please refer to our Personal Information Charter: www.gov.uk/government/organisations/land-registry/about/personal-information-charter HM Land Registry’s purpose is to protect your land ownership and provide services and data that underpin an efficient and informed property market. Our vision is: “A world-leading property market as part of a thriving economy and a sustainable future”. We check all mail and attachments for known viruses. However, you are advised that you open any attachments at your own risk. If you have received this email and it was not intended for you, please let us know, then delete it. We welcome correspondence in English and Welsh. To see how HM Land Registry treats your personal information, read our Personal information charter: www.gov.uk/government/organisations/land-registry/about/personal-information-charter.