Subject: Formal complaint of 17 September 2026 — Great House Farm (Tŷ Mawr), Llandough — non-delivery and re-service
From: Sion Buckler
Direction: sent
Date: Sun, 20 Sep 2026 07:17 UTC
Institution: Welsh Government / Cadw
Refs: none
Archive id: gm-1a0bdadccdea9723
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Wigley,

I sent you the formal complaint below on 17 September 2026. I have since
established that it never reached you.

It was addressed to [email redacted], which rejected it — my mail server
recorded "message blocked… the address couldn't be found or is unable to
receive email." A copy addressed to [email redacted] also failed, that
domain having been decommissioned. The only addresses that accepted it were
[email redacted] and [email redacted].

The latter is Cadw's visitor-services contact centre operated by Transport
for Wales, which replied on 18 September under reference #628635887 to say
it had been passed to their complaints manager. That is plainly not the
right destination for a complaint about a 1988 listing assessment, and I do
not want it pursued there. I would be grateful if that reference could be
closed.
I should add that [email redacted] has now rejected correspondence from me on
three separate occasions — 23 January, 29 August and 17 September 2026. If
that address is still published anywhere as a contact point for Cadw, it
may be worth someone looking at.

I am therefore re-serving the complaint on you directly, unchanged. The
text below is exactly as sent on 17 September. Please treat it as received
today, and please let me have a complaint reference.

Two points of clarification, so that nothing is misread.

First, this is not a further Freedom of Information request. I accept your
email of 4 September, in which you confirmed that Cadw has released all the
records it holds concerning the 1988 listing decision, and I am not asking
you to produce documents you have already said no longer survive. I am
conscious that I have made requests to Cadw and to the Welsh Government
Information Rights Unit since May of this year and that they have been
answered. My complaint is not that records are being withheld. It is about
what can properly be established from the evidence that does survive, and
about whether Cadw's account distinguishes clearly enough between "we
cannot now establish this" and "this did not happen."

Second, I am treating this as stage one of the Welsh Government complaints
process, not stage two. You directed me to that process on 4 September. I
have copied the Complaints Advice Team so that the complaint is logged and
dated, but I am not asking for a formal investigation yet. I would rather
Cadw had the first opportunity to answer it. I will only escalate if the
stage one response does not engage with the ten matters set out at section
7 below.

One further matter, which I raise in the hope it is useful rather than as
part of the complaint. Cadw's 1988 file is lost, but Cadw did not
correspond with itself. Any letters Cadw wrote in 1988 about this building
were received by the Royal Commission, by Vale of Glamorgan Borough
Council, and by the Glamorgan-Gwent Archaeological Trust, and copies may
survive in their files even though yours have gone. I have requests with
the Royal Commission and with Heneb which cover exactly that. If either
produces Cadw correspondence you no longer hold, I will send it to you, as
I said I would in August. I would rather Cadw's own record of this was
complete than score a point off its being incomplete.

I look forward to a complaint reference and to a substantive reply.

Yours sincerely,

Sion Buckler (Ret'd Sergeant)
Royal Signals Cyber/Electronic Warfare Professional and Life Member