Subject: Welsh Water - Mail reference: 93027237/01 From: CustomerCareTeam Direction: received Date: Thu, 17 Sep 2026 14:59 UTC Institution: Dwr Cymru Welsh Water Refs: 93027237/01 Archive id: gm-1a0afe15770e3994 ------------------------------------------------------------ Mail reference: 93027237/01 Your emails of: 3rd September 2026 Hello Mr Buckler, Thank you for your email. I appreciate that you are seeking further clarification regarding the records associated with Great House Farm (Ty Mawr), Llandough, and whether any evidence exists to demonstrate what may have happened to historical records relating to the property. As outlined in our previous correspondence, we have undertaken searches using the information you have provided. Despite these searches, we have been unable to locate any records relating to either the property or yourself on our current systems. Based on the information available, our position remains that we do not hold any records relating to Great House Farm (Ty Mawr). You have asked whether records may have existed historically and whether we can provide evidence showing if and when such records were deleted. Unfortunately, as no records relating to the property have been located, we do not hold any corresponding account information, customer records, deletion logs, or audit records that would enable us to confirm whether particular documents once existed or the circumstances in which they may have been removed. As previously explained, our enquiries indicate that Great House Farm was demolished during the 1980s. Any customer or property records from that period would fall well outside our applicable retention periods and, consequently, would not be expected to remain available today. Furthermore, during the migration to our current operating systems, not all historic information was transferred from legacy systems. As a result, we are unable to access or recover records that are no longer held. Whilst I appreciate that this may be frustrating, the absence of records means we are unable to verify whether specific documents once existed, whether they were subsequently removed in accordance with retention requirements, or provide documentary evidence of their deletion. We can only disclose information that is currently held by the company and, following the searches completed, no information relating to the property has been identified. For clarity, our position is not that records have been located and are being withheld. Rather, despite conducting further searches using the information available, we have been unable to identify any records relating to the property within the scope of your request. Consequently, there is no further information that we are able to provide in relation to Great House Farm (Ty Mawr). Outcome I appreciate that this may not be the outcome you were hoping for. However, our position remains unchanged, as we do not hold any information relating to the property and are therefore unable to provide any further details regarding its historical records. Lastly, using the information you have provided, my colleague arranged for the £20.00 GSS payment to be issued to your address at [address redacted], [postcode redacted]. The payment should be delivered within 7 days. If you have any questions or concerns, please do not hesitate to get in touch by replying to this email, or by calling Customer Care on [phone redacted], available Monday to Friday between 9:00am and 4:00pm. Alternatively, you can contact our Billing Department on [phone redacted], available Monday to Friday between 8:00am and 6:00pm, and Saturday between 9:00am and 1:00pm. Kind regards Daniel Customer Services Web: www.dwrcymru.com [cid:[email redacted]71D50] We take compliance with Data Protection seriously at Welsh Water. For more information on how we use your Personal Information please click here for our Privacy Notice www.dwrcymru.com/legal-privacy or call us on [phone redacted] to ask us to send you a copy in the post. _______________________________________________________ Dwr Cymru Welsh Water is firmly committed to water conservation and promoting water efficiency. Please log on to our website www.dwrcymru.com/waterefficiency to find out how you can become water wise. Mae Dwr Cymru Welsh Water wedi ymrwymo i warchod adnoddau dwr a hyrwyddo defnydd dwr effeithiol. Mae cyngor i' ch helpu i ddefnyddio dwr yn ddoeth yn www.dwrcymru.com/waterefficiency ________________________________________________________ ********************************************************************** This email and any file attached is confidential. If you are not a named recipient or believe you may have received this email in error please delete from your system and promptly inform the sender. Dwr Cymru Cyf (trading as Welsh Water) is a company registered in England and Wales, number 02366777, registered office Linea, Fortran Road, St Mellons, Cardiff [postcode redacted]. Mae'r neges e-bost yma ac unrhyw ffeil sydd ynghlwm wrthi'n gyfrinachol. Os nad chi yw'r derbynnydd a enwir, neu os ydych chi'n credu eich bod wedi derbyn y neges yma ar gam, dylech ei dileu o'ch system ar unwaith a hysbysu'r anfonwr. Cwmni sydd wedi ei gofrestru yng Nghymru yw Dwr Cymru Cyf (yn masnachu fel Dwr Cymru), ei rif cofrestredig yw 02366777, ,, ac mae ei swyddfa gofrestredig yn Linea, Heol Fortran, Llaneirwg, Caerdydd, [postcode redacted]. ********************************************************************** _______________________________________________________ Dwr Cymru Welsh Water is firmly committed to water conservation and promoting water efficiency. Please log on to our website www.dwrcymru.com/waterefficiency to find out how you can become water wise. Mae Dwr Cymru Welsh Water wedi ymrwymo i warchod adnoddau dwr a hyrwyddo defnydd dwr effeithiol. Mae cyngor i' ch helpu i ddefnyddio dwr yn ddoeth yn www.dwrcymru.com/waterefficiency ________________________________________________________ ********************************************************************** This email and any file attached is confidential. If you are not a named recipient or believe you may have received this email in error please delete from your system and promptly inform the sender. Dwr Cymru Cyf (trading as Welsh Water) is a company registered in England and Wales, number 02366777, registered office Linea, Fortran Road, St Mellons, Cardiff [postcode redacted]. Mae'r neges e-bost yma ac unrhyw ffeil sydd ynghlwm wrthi'n gyfrinachol. Os nad chi yw'r derbynnydd a enwir, neu os ydych chi'n credu eich bod wedi derbyn y neges yma ar gam, dylech ei dileu o'ch system ar unwaith a hysbysu'r anfonwr. Cwmni sydd wedi ei gofrestru yng Nghymru yw Dwr Cymru Cyf (yn masnachu fel Dwr Cymru), ei rif cofrestredig yw 02366777, ,, ac mae ei swyddfa gofrestredig yn Linea, Heol Fortran, Llaneirwg, Caerdydd, [postcode redacted]. **********************************************************************