Subject: Further to Your Enquiry: Ref: 260917-6714794 Title No: WA231076
From: _Central
Direction: received
Date: Thu, 17 Sep 2026 06:22 UTC
Institution: HM Land Registry
Refs: none
Archive id: gm-1a0ae07c905b2060
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Enquiry Reference: 260917-6714794 Title Number: WA231076

Dear Customer

I am sorry that the wrong contact information was shown on our letter to you. We are directing our customers to contact us via our contact form .



Background:

HM Land Registry has created many email addresses over the years. We can no longer service the incoming emails or route such emails into our current system.



Planned system improvements:

We plan to remove all reference to individual HM Land Registry email addresses. This process was more complex than expected and some templates still need updating.



Working with our Customers:

We want to ensure that correspondence goes direct to our customer service team. To do this, we now ask customers to use our online contact form. This is why we put an auto-response in place.





Yours faithfully

Laura Cotton
HM Land Registry

We only provide factual information and impartial advice about our procedures. Read more about the advice we give. 

Easy and free support to help you work with HM Land Registry:
Guidance for members of the public - GOV.UK 
Guidance for property professionals - GOV.UK 



HM Land Registry's purpose is to protect your land ownership and provide services and data that underpin an efficient and informed property market. Our vision is: "A world-leading property market as part of a thriving economy and a sustainable future".

We check all mail and attachments for known viruses. However, you are advised that you open any attachments at your own risk. If you have received this email and it was not intended for you, please let us know, then delete it.

We welcome correspondence in English and Welsh.

To see how HM Land Registry treats your personal information, read our Personal information charter: www.gov.uk/government/organisations/land-registry/about/personal-information-charter.