Subject: PHSO Case Ref: C-2205633
From: Phso Enquiries
Direction: received
Date: Thu, 16 Jul 2026 14:43 UTC
Institution: Parliamentary and Health Service Ombudsman
Refs: none
Archive id: gm-19f6b62c2ddc9ed9
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Dear Sion Bucker

Thank you for your email with the subject heading ' complaint of maladministration - defective notice, enforcement process, and loss of opportunity (Great House Farm, Llandough).

Our remit covers complaints where someone believes they've been treated unfairly or received poor service from NHS organisations or from UK government departments and their associated public organisations.

If the complaint involves public health services in Wales, this will usually fall under the remit of the Public Services Ombudsman for Wales: https://www.ombudsman.wales/

Similarly, if the complaint is related to how a solicitor or legal professional has handled a case, it is likely to fall under the jurisdiction of the Legal Ombudsman: https://www.legalombudsman.org.uk/

If your complaint is about HMCTS then you will need to complete the full complaints process and provide us with the formal response with an MP's referral.  You can follow the link below for further information on the full complaint process:

https://www.gov.uk/government/organisations/hm-courts-and-tribunals-service/about/complaints-procedure

If your concerns are primarily about judicial decisions and potential violations of his rights under the European Convention on Human Rights (ECHR). As the Parliamentary and Health Service Ombudsman (PHSO) does not have the remit to investigate judicial decisions, you could consider the following options:

  1.  Judicial Reviews and Appeals:
You will need to seek independent legal advice about the possibility of appealing the decisions or applying for a judicial review. Legal professionals can guide you on the feasibility of further legal action.
  2.  European Court of Human Rights (ECtHR):
If you believe your rights under the ECHR have been violated, you may wish to bring his case to the ECtHR. You will need to review the criteria for applying to the ECtHR at the court's official website: https://www.echr.coe.int/.
  3.  Equality and Human Rights Commission (EHRC):
The EHRC provides guidance and support concerning human rights and discrimination issues in England, Scotland, and Wales. You can contact them for information or assistance: https://www.equalityhumanrights.com/en.
  4.  Citizens Advice:
For free, impartial advice, you could approach Citizens Advice, which may guide you on your next steps, including accessing pro bono legal services: https://www.citizensadvice.org.uk/.
I hope you find this information useful.

Yours Sincerely,


Anita Eastham
Intake Caseworker
Parliamentary and Health Service Ombudsman
T: [phone redacted]
E: [email redacted]<[email redacted]>
W: www.ombudsman.org.uk<http://www.ombudsman.org.uk/>
















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