Subject: Automatic reply: Complaint of maladministration – defective notice, enforcement process, and loss of opportunity (Great House Farm, Llandough) From: Phso Enquiries Direction: received Date: Thu, 25 Jun 2026 07:42 UTC Institution: Parliamentary and Health Service Ombudsman Refs: none Archive id: gm-19efdbacc43cd375 ------------------------------------------------------------ This is an automated response to confirm we have received your email. Please read the section which relates to why you have contacted us. You are bringing or have a complaint with us. 1. If you are bringing a complaint to us and this is your first contact: We are sorry that you have had reason to contact us. The best way to submit your complaint to us is to complete our complaint form. You can complete the complaint form online , or you can get copies of our Parliamentary and Health forms (including large print format) on our website. If you are unsure if your complaint is ready for us to look at, you can find out more on our website . If you need a different format such as a different language or Braille, or if you need any further support to help you get your complaint to us, you can call us on [phone redacted]. We can also provide paper copies of the forms. Our opening hours are Monday to Thursday 9am to 4pm, Friday 8.30am to 12pm 2. If you have an existing case with us: Your email will be added to your case and your caseworker will usually be in contact with you     within one month. 3. If you are making an FOI request: Please resend your email to [email redacted] . You are contacting us from an organisation or MP's office: 1. If you are providing records or a response to enquiries on a case, your email will be added to the case and if necessary, the caseworker will be in contact with you. 1. If you have a general query, you will be responded to within one month. If you are emailing about any of the following, please redirect your email: * Recruitment – [email redacted] * Invoicing – [email redacted] We’re changing our name. Later this year we will become the Public Service Ombudsman. This will make it easier for people to find us and understand what we do. The service we provide will remain the same. Visit our website to find out more.