Subject: Our Reference: LPB/26/0781
From: South Wales Police Commissioner - GM
Direction: received
Date: Thu, 14 May 2026 08:36 UTC
Institution: South Wales Police
Refs: 0781
Archive id: gm-19e25a1176cfb6e2
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Dear Mr Buckler,

Thank you for your e-mail received 10 May 2026, addressed to the South Wales Police and Crime Commissioner.

The Commissioner and her Team very much welcome correspondence from the public and use this to aid our understanding of the issues important to our communities and monitor developing themes within the public experiences shared. This feedback is used to support the Chief Constable in shaping South Wales Police's priorities and services through understanding and responding to our communities' needs.

We are sorry to hear of the difficulties you have been experiencing; however we must advise that South Wales Police and the South Wales Police and Crime Commissioner are two separate organisations. The Commissioner and her team do not have access to Police systems to allocate members of staff to respond to matters as operational policing matters remain the responsibility of the Chief Constable, however we can advise that reports and concerns regarding operational policing matters can be reported to South Wales Police by dialling 101 or by using their website<https://www.south-wales.police.uk/tua/tell-us-about/soh/seen-or-heard/>. You can also give crime information anonymously to Crimestoppers<https://crimestoppers-uk.org/>.

I trust this guidance will be of assistance to you.

Yours sincerely,
Elinor
[cid:[email redacted]4C6BF0]
SWP59089
Swyddog Cymorth Sicrwydd a Chydymffurfiaeth | Assurance and Compliance Support Officer
Comisiynydd yr Heddlu a Throseddu De Cymru | South Wales Police and Crime Commissioner
Ffôn/Phone: [phone redacted]
[cid:image012.png@01DCE385.12DA1570]<https://www.comisiynydddecymru.org.uk/blaenoriaethaur-comisiynwyr/cynllun-heddlu-troseddu-a-chyfiawnder-de-cymru-2025-29/>[cid:image013.png@01DCE385.12DA1570]<https://www.comisiynydddecymru.org.uk/cymorth-a-chefnogaeth/cysylltwch-a-ni/>[cid:image014.png@01DCE385.12DA1570]<https://www.southwalescommissioner.org.uk/help-and-support/contact-us/>
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Rydym yn croesawu gohebiaeth yn Gymraeg ac yn Saesneg.
Byddwn yn ymateb yn eich iaith o ddewis.
We welcome correspondence in Welsh and English. We will respond in your language of choice.


Ymateb nad yw'n Argyfwng\ Non-Emergency Response

Oes angen i chi siarad â'r heddlu ond nid oes angen ymateb brys arnoch? Gallwch roi gwybod am fater drwy ein gwefan https://www.heddlu-de-cymru.police.uk, neu ffonio 101. Gallwch ddefnyddio 101 i roi gwybod am achosion nad ydynt yn rhai brys i unrhyw heddlu yng Nghymru a Lloegr. Mewn argyfwng, ffoniwch 999 bob amser.

Do you need to speak to the police but don't require an emergency response? You can make a report via our website https://www.south-wales.police.uk, or call 101. 101 can be used to report a non-emergency to any force in Wales and England. In an emergency always dial 999.

Cymorth Iaith Gymraeg\Welsh Language Support

Mae Heddlu De Cymru yn croesawu derbyn gohebiaeth yn Gymraeg a Saesneg. Byddwn yn ateb gohebiaeth a dderbynnir yn Gymraeg yn Gymraeg ac ni fydd gohebu yn Gymraeg yn arwain at oedi.

South Wales Police welcomes receiving correspondence in Welsh and English. Any correspondence received in Welsh will be answered in Welsh and corresponding in Welsh will not lead to a delay in responding.

Ymwadiad Heddlu De Cymru\South Wales Police Disclaimer

Gallai defnyddio neu ddatgelu'r neges e-bost hon heb awdurdod fod yn anghyfreithlon. Gallwch weld ein datganiad cyfrinachedd yn: https://www.heddlu-de-cymru.police.uk/cy-GB/heddluoedd/heddlu-de-cymru/ardaloedd/amdanom-ni/amdanom-ni/datganiad-cyfrinachedd-e-bost/".

Unauthorised use or disclosure of this email may be unlawful. View our confidentiality statement at https://www.south-wales.police.uk/police-forces/south-wales-police/areas/about-us/about-us/email-confidentiality-statement/.